Proctored exams online aren't without issues. Texas Tech has been reviewing online proctoring services for about three years, and recently completed pilots with two firms. One thing the institution wasn’t expecting was negative reactions from some students. “A lot of the comments we received were about being intrusive in their lives, that somebody was watching them the entire time they were being proctored,” said Justin Louder, associate vice provost, Worldwide eLearning at Texas Tech, noting students often take exams in their dorm or bedrooms.
“They thought it had been big brother invading their computers.” Some Texas Tech test takers were asked by live proctors to get rid of pictures from their surroundings and a few minority students were told to shine more light on themselves. “I don’t think the seller intended to be discriminatory,” Texas Tech's Austin said, declining to call the proctor service. Nevertheless, the university stopped the pilot thereupon firm. Louder wondered how long the proctoring companies keep videos of scholars taking exams and where they're housed. “
If they're within the cloud, who has access to those recordings?” said the UNC professor of education. Proctoring services say exam videos and other data are securely stored. Examity, as an example, stores videos during a certified data center server, then archives them after an outlined period of your time in line with Family Educational Rights and Privacy Act (FERPA) guidelines and industry best practices, London said. Software Secure/PSI's Winneg said the storage period is decided by each institution.
Video and audio recordings, also as encrypted images of IDs, are stored within the Amazon S3 servers, and metadata about exams is separated and stored during a secure hosting facility, he added. Mollie McGill, director of programs and membership for WICHE Cooperative for Educational Technologies (WCET), said some proctoring companies tell institutions that accreditors require proctoring services for online exams, which isn't true. And McGill, along side faculty and administrators interviewed, said there are not any standards for online test proctoring -- which institutions got to develop them.Jamb Runs amb
There are other issues also. "I had students who had difficulties installing the software," said Oskar Harmon, professor of economics at the University of Connecticut who has been teaching online courses since 2004. "I also had a student who was doing an exam at a library and his connection was dropped." Finally, some academics are critical of administering any exams online. Jill Leafstedt, executive for teaching and learning innovations at California State University, Channel Islands, said many online exams only show that the test takers could memorize facts. “Our exams require thought and application of data,” said Leafstedt, who is also the university’s senior academic technology officer. “We want to understand that they learned, not what they will regurgitate.” CSU Channel Islands has 6,000 full-time students. Five to 7 percent of the university’s courses are offered online, but all exams are proctored face to face, Leafstedt said.